SKY Network Television Signs Contract With Convergys
For Relationship Management Solution

SKY Network Television Limited has signed a six-year implementation, license, and professional services contract for Convergys’ ICOMS customer management and billing solution. SKY is New Zealand’s pre-eminent pay television operator, offering a wide range of sports, movies, music, on-demand, and general content across more than 100 channels to over 720,000 subscribers.

SKY will use Convergys’ ICOMS solution to manage its day-to-day operational activities including customer management, order management, provisioning, inventory and product management, billing and rating, finance and debt collection, and additional operational functions. Convergys’ professional services will provide all implementation requirements including project management, integration, data migration, product consultancy, product customization, testing, and user training.

“We selected Convergys and its solution in part because of the company’s product road map and the solution’s third party system integration capabilities and feature rich functionality,” said Martin Wrigley, Director of Operations, SKY Network Television. “Convergys’ expertise will help us quickly implement this solution to improve upon our strong customer management capabilities and to quickly deliver new and more innovative services to our customers.”

“Entertainment and communication service providers are operating in an increasingly competitive landscape,” said Iain Hackett, Convergys Vice President, Asia Pacific Region. “In order to grow subscribers, improve average revenue per user, and reduce churn, it is imperative for providers to effectively manage the relationships they have with their customers. As such, Convergys solutions are designed to help our clients differentiate their customer service experience to deliver greater value for the company and its customers.”